General Terms and Conditions
1. DEFINITIONS
(a) “Lessor” – LIBERTE PREMIUM CARS DOO BELGRADE (ČUKARICA) BRANCH LIBERTE PREMIUM CARS BELGRADE, with its registered office at Ivica Devčića Street, No. 7
(b) “Lessee” – a natural or legal person renting or on whose behalf the vehicle is rented. In the vehicle rental agreement, the person referred to as the “Lessee” is responsible for complying with all points of these General Rental Terms and the Rental Agreement.
(c) “Agreement” – an individual rental agreement signed when taking over the rental vehicle, approving the use of the vehicle, defining the taking over and returning it, coverage, equipment, and services included in the rental price, and the method of rental payment. The agreement also contains information on mileage, fuel quantity, damages, and any defects in the rented vehicle, as well as other rights and obligations accepted in full by both contracting parties by their signature.
(d) “Driver/Additional Driver” – a natural person specified in the Rental Agreement as the “User” who signs the Rental Agreement and takes over the vehicle, responsible for complying with all provisions of the Rental Agreement.
(e) “User” – Lessee, Driver, and Additional Driver collectively referred to as “User” in the following General Rental Terms.
(f) “Vehicle” is the subject of the rental agreement, with its details specified in the Agreement.
2. RENTAL TERMS
By signing the Agreement, the User confirms taking over the vehicle in proper condition, suitable for the agreed use, with all associated equipment and accompanying documentation.
The Driver, on behalf of the legal entity User, takes over the vehicle and signs the Agreement, guarantees and is responsible to the Lessor, jointly with that legal entity, for complying with and fulfilling all obligations under this Agreement.
By signing the Agreement, the User guarantees the Lessor that they meet the general age requirements for driving a motor vehicle and possess the necessary documents for driving a motor vehicle, in accordance with the regulations of the Republic of Serbia. The original documents must be presented to the Lessor, and copies remain in the Lessor’s possession as an attachment to the Agreement.
Even after the termination of the Agreement, the User is considered responsible for traffic violations committed during the term of the Agreement.
3. PAYMENT TERMS
Before taking over the rental vehicle, the User is obliged to make a pre-authorization on their credit card for an amount determined by the Lessor based on the vehicle category, rental duration, coverage, etc.
By signing the Rental Agreement, the User authorizes the Lessor to charge all amounts for daily rent according to the agreed tariff, daily supplements (purchased coverage, additional equipment, and services), as well as incurred costs, billed to the User’s account. The User’s account refers to the credit or debit card account used for pre-authorization or another agreed account.
The Lessor may charge amounts payable to the User’s account during or after the rental when establishing the User’s obligation. In case of delay, the User is obliged to pay the Lessor statutory default interest, as well as all actual incurred additional costs.
4. USER'S OBLIGATIONS
By signing the contract, the User declares being aware of the following obligations and accepts them:
To return the vehicle after the end of the lease to the place and within the period specified in the Agreement, in the condition, with the equipment and fuel quantity in which it was taken over, or before the arranged deadline, at the Lessor’s request.
To request an extension of the agreed rental period or any other changes in the rental from the Lessor in writing, at least before the expiration of the rental period, otherwise, the Lessor is authorized to report the disappearance of the rented vehicle.
Not to overload the vehicle, use it for driver training, transport or towing of other vehicles or trailers, for paid passenger transport, for races, endurance tests, speed tests, or illegal activities.
To use the vehicle only for the User’s needs and in accordance with the purpose of the vehicle, and not to provide unauthorized users and third parties with the use of the vehicle.
To use the vehicle properly and handle it with the care of a good host.
When leaving the vehicle, always lock it with closed windows and take the keys and vehicle documentation, keeping them under personal control.
To drive only on public roads, without the influence of alcohol or narcotics, obeying all traffic rules and regulations.
To take care of the regular technical condition of the vehicle, regularly checking coolant, oil, other fluids, tire pressure, etc.
When the vehicle’s signaling instruments indicate or if the User believes that the vehicle requires servicing, the User must contact the Lessor for regular servicing and sending the vehicle to an authorized service, performing other service activities and repairs.
Not to transport or allow the transport of more passengers or cargo than the maximum allowed in the vehicle registration document or make any modifications to the vehicle.
Not to drive the vehicle outside the borders of the Republic of Serbia unless previously announced, for which the Lessor may charge an additional fee according to the Price List. In case of violation of cross-border and territorial restrictions on vehicle usage, all insurance for the User from point 8 of these Terms ceases to be valid.
To bear all costs related to the operation of the vehicle, fuel, tolls, bridge tolls, parking, traffic fines, and other similar fees.
Only the Lessee, a legal entity exclusively, with prior written notice and consent of the Lessor, may provide the vehicle to its employee as a driver who meets the prescribed conditions, and in that case, the Lessee is obliged to inform the employee of these rental conditions and the driver’s responsibilities, which in no case diminish the responsibility of that legal entity for complying with these Conditions and the Rental Agreement.
By the contract, the User authorizes the Lessor, without prior notice, to charge the credit or debit card listed on the front of this Rental Agreement for the collection of all traffic violations, parking fines, and other penalties determined by the law of the country in which the vehicle is driven during the rental period, regardless of when they are determined or due, increased by any manipulative costs.
In case of damage to the vehicle or damage to the vehicle due to non-compliance with the provisions of these General Terms, the User is obliged to compensate all such damage and any lost profit due to the inability to perform the basic activity with a specific vehicle.
5. DAMAGE OCCURRENCE AND LOSS OF DOCUMENTATION
In the event of damage to the vehicle, missing equipment or accessories, missing documentation, license plates, or vehicle keys, the User compensates for the damage according to the valid Price List.
The User of the vehicle is responsible if there is damage to the engine or drivetrain of the vehicle (for example, due to a lack of oil, coolant, and other fluids in the engine), as well as in cases of damage to the crankcase, clutch damage (so-called burnt clutch), damage to the lower structure of the vehicle, loss/damage of vehicle documents and keys, loss/destruction of license plates, damage to the interior of the vehicle, burned seats, refueling with the wrong type of fuel, or other malfunctions caused by the User’s or driver’s negligence (e.g., careless driving or driving off-road). In all these cases, the User of the vehicle compensates the Lessor for the entire amount of the vehicle repair costs and additionally the amount of lost daily rent of the vehicle according to the Lessor’s valid price list for the repair duration, but not exceeding 30 days, and all other incurred damage, such as the cost of towing the vehicle or the diminished value of the vehicle. The User or the person to whom the User has provided the vehicle for use assumes the obligation to use the vehicle according to the manufacturer’s instructions, as well as using diesel or unleaded fuel according to the manufacturer’s instructions. All damages resulting from non-compliance with these instructions are not covered by insurance and are at the expense of the User of the vehicle.
6. THEFT, TRAFFIC ACCIDENT, BREAKDOWN OF THE RENTED VEHICLE
In the event of a traffic accident, damage, theft, embezzlement, breakdown, or other similar circumstances of the vehicle, the User is obliged to:
Preserve and secure the vehicle from deterioration and further damage until it is taken over by the Lessor.
Record the names and addresses of accomplices and witnesses.
Call the competent police and ensure their record, except in the case of a breakdown.
Immediately provide a statement about the event at the nearest Lessor’s branch.
The user of the vehicle is obliged to report any damage to the vehicle to the police. In case the User does not provide police record, fail to make a statement, and fail to insure the driver’s breathalyzer, all cost of damages in connection with due to damage or loss of the vehicle, the User of the vehicle will pay the full amount, including the lost one profit in the amount of daily rent due to non-use of the vehicle for the duration of the repair, up to a maximum of 30 days, regardless of the User’s fault for that event and whether the User has accepted and paid for part of the responsibility according to participation in damage or redemption of total liability according to contribution in damage.
7. USER COMPENSATION COSTS
The Lessor will reimburse the User for necessary costs for oil, other fluids, regular servicing, and other necessary minor repairs that occurred during the rental, except for the costs of washing the rented vehicle, based on the attached invoice after payment.
To be compensated for these costs, the User must obtain the consent of the Lessor’s authorized person; otherwise, compensation will not be possible. The User is obliged to submit a valid invoice issued by the legal entity that provided the service, payable to LIBERTE PREMIUM CARS DOO BELGRADE (ČUKARICA) BRANCH LIBERTE PREMIUM CARS BELGRADE, with its registered office at Ivica Devčića Street, No. 7, as a prerequisite for the payment of compensation
8. PARTICIPATION IN DAMAGE
The User can reduce the risk and the amount of damage compensation by accepting appropriate coverage, provided that the damage was not caused by a violation of the provisions of these Terms, the Rental Agreement, and legal regulations, or intentional or improper use of the vehicle.
By signing the Rental Agreement, the User authorizes the Lessor to charge all costs of repairs, breakdowns, or loss to the owner of the credit card or by another means of payment, up to the amount of the deductible or the total amount of the damage if the User did not adhere to these general Rental Terms and those discovered after returning the vehicle and the User did not inform the Lessor about it in accordance with the vehicle return procedure.
9. COLLECTION AND PROCESSING OF PERSONAL DATA
The User provides personal data voluntarily. User’s personal data is necessary in realizing the requested service.
The Lessor uses and processes personal data in accordance with applicable regulations on the protection of personal data. Information about processing personal data and User’s rights are in the Personal Data Protection Statement.
10. COMPLAINTS
A complaint can be submitted in the following ways:
By phone at: +381655555566
Electronically to the email address: info@en.laliberte.rs
In person at the branch.
Based on the submitted complaint, the User will receive a confirmation in electronic or written form, stating under which the complaint is indexed in the register of received complaints.
The deadline for processing the complaint is 8 days from the day of receiving the complaint. The response to the submitted complaint will be delivered by email.
11. OTHER PROVISIONS
The Lessor is not responsible for any damage suffered by the User due to delays in delivering the vehicle, and for damages that would occur to the User due to a vehicle breakdown during the rental.
The Lessor has the right to terminate the Rental Agreement and immediately take over the vehicle if the User does not comply or fails to comply with any provision of these Terms or the Rental Agreement, or if the vehicle is damaged. Termination of the Lease under this provision does not affect other rights of the Lessor under these Terms and the Rental Agreement.
By signing on the last page of the Rental Agreement, the User accepts these General Terms and all its provisions.